FREQUENTLY ASKED QUESTIONS

Unfortunately, we live in a day and age where anyone can say anything they want and at the same time offer no proof to back it up.

Knowing what I know to be true, and what I have seen with my own eyes in over a decade of guiding tours down Haleakala it is gross to read the claims and blatant lies made by some of the other bike tour business that stress how they have the best safety record on Maui.

I can say this and back it up about Easy Riders. I run this business myself, I conduct the majority of the tours myself, and I am positive that my bike tour is the safest. I answer every single phone call myself and I personally respond to every email myself. Other bike tour owners do not conduct the tours themselves, they do not answer the phones themselves and they do not personally return every email themselves, you decide which sounds more accountable.

Another word about safety:

Accidents do happen. Over the years people have been seriously injured or killed doing the downhill ride on Haleakala. Nobody has ever died with my business (Maui Easy Riders), and in the more than 10+ years that I have been doing this as a guide I have never once had to call an ambulance for an accident. Most accidents happen when the bike is going under 5mph, when people are starting or stopping, or when people stop paying attention and let their guard down. To have led over 2500 tours down Haleakala over the years and to have never called an ambulance over an accident is unmatched, nobody else can make this claim and have it be true. Over 4 Million people have done this ride, so just like with anything else people are going to be injured. Snorkel tours, helicopter tours, boat tours, hiking tours, zipline tours, Segway tours and even walking tours also have people get seriously injured or killed.

If you decide to do this excursions please realize that there is an element of risk involved. But please also know that we take every precaution to see that you get it done safely, and we are the best at doing so.

The cost is $185 per person.

Our first tour of the day, and our most popular tour, starts at 9 a.m. That is what time we meet you there, no need to be early.

Our afternoon tours start at 2 p.m.

Our sunset tours start at around 2:30 p.m.

If you wish to go at a different time, you can call us and book the private tour option over the phone.

The private tour is our standard bike tour, but only you and your party are on tour.

You can book this tour for any time of day you wish to do so.

The cost is $1,000.

You may have up to 7 riders on tour for that cost.

We can accommodate up to 20 bikers for private tours. If you wish to have more bikers, we can run back-to-back tours up to 3 times a day for a total of up to 60 bikers in one day.

Call us for more details.

The whole tour takes about 4.5 hours, give or take 30 minutes, from start to finish.

If you are on the 9 a.m. tour, you should be back at the meeting spot by 1:30 p.m.

The only thing that you really “need” to bring is closed-toe shoes.

We recommend that you either bring or dress in layers. You should also bring a camera and spending money for snacks, lunch, souvenirs, etc.

We provide you with everything necessary to do the ride, stay warm and stay dry.

A bike, helmet, gloves, and rain suit (if needed).

The temperature where we start the tour is usually about 55-65 degrees Fahrenheit; rarely, it can be as low as 45 on the coldest days of the year.

We offer bike tours seven days per week.

Behind Milagros In Paia.

Park in the gravel parking lot or just outside of the lot along the highway.

Only the time of day.

If you are coming from Kihei or Wailea, you should allow about 45 minutes of travel time to meet us. It may only take you 30 minutes.

If you are traveling from the west side of the island (Lahaina, Kaanapali side), you should allow for about an hour to 90 minutes of travel time to meet us. But you might get there in 45 minutes.

Yes! We make several stops along the way for photo opportunities.

Yes & yes.

We do make a stop on the way up the mountain at a great marketplace.

We also make a stop on the way down the mountain in a great little town.

There are places to use the restroom and buy food and drinks at both of these charming and convenient stops.

If you have trouble booking online, please give me a call.

The meeting place is in the town of Paia behind Milagros. 142 Hana Highway.

Tour time starts at 9:00, but we are flexible and can accommodate other start times if our guests prefer.

We provide fresh Maui gold pineapple and some fruit and other snack options along the way, but no lunch or meals are provided. There are numerous places to stop along this tour for food, local fare, grocery stores, roadside honor system farm stands, fully functional farms, local BBQ, Hana ranch restaurant, coconut candy, locally grown coffee, banana bread, coconut ice-cream, lots more…

Towels, drinking water, first aid, snacks, luxury transportation, large cooler with ice and fresh Maui gold pineapple.

Bring spending cash, camera, bathing suits, change of clothes, water shoes (optional), and anything else you want.

At no time will you be expected to do anything outside of your comfort zone.

Each tour is made per the client’s ability level, interests, and permitting weather conditions.

No, all tours are completely private and exclusive to you and your group.

Any cancellation is subject to a $100 cancellation fee if made before 72 hours of the tour start time.

*Cancellations made within 72 hours of tour start time will not receive a refund; they will, however, be granted credit with us for 1/2 of the total paid for any future tours.

You can book up to 8 online. If you have more, please call us.

No.

Yes. It is an additional $250 (total) for this service.

These tours do entail a lot of driving time, but we stop frequently and do our best to break up the driving time with time spent adventuring.