FAQ’s (Bike)

 

Q: What is the refund policy?

A: All cancellations made 72 hours before the tour time will receive a full refund, no questions asked.   

A. Cancellations made within 72 hours of the tour time will not receive a refund, we will however allow guests to use those kept funds as an indefinite credit on any scheduled tour with availability.  (Meaning this: If you do not get to come on the tour and we keep your money…you can use that money anytime with us…for the rest of the time that we are in business…on any existing tour that  we may have going out).  

Q: Where do we meet for the bike tour?

A: The Town of Paia, in the parking lot at Lower Paia Park

Address is 19 Hana Highway.

Q: What should we bring?

A: Bring a light jacket, close toed shoes and some spending cash  If you do not have a light jacket we can provide one for you.

Q: What is provided?

A: We provide bottled drinking water and everything else you will need to complete the tour.

Q: Will we be able to stop and take pictures?

A: Yes, plenty of photo ops will be available.

Q: What level of bike riding ability is needed for this tour?

A: No novice riders can do this ride but it is an easy ride.  The hardest part is squeezing the brakes.  You will not be physically exerted, typically no guests ever break a sweat doing this.

Q: Is it safe?

A: Yes it is safe!

Q: What is the age limit?

A: No riders under 12 years old.

Q: Is there a weight and height maximum/minimum?

A: Yes, you should be at least 4’10 and weigh no more than 300 lbs.

Q: Do you offer unguided/self guided tour options.

A: NO!  All tours are guided.

Q: Is there a place to get food along the way?

A: Yes, several places.

Q: Can I ride in the van if I decide I do not want to ride any longer?

A: Yes, the escort van is always available to ride in.

Q: What if I want to come along and not ride the bike at all?

A: You can pay $50 cash the day of the tour for this option, we can give you a tour from inside the escort van.

 

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